Vehicles and transportEditorially reviewed 25/10/2026

Free ZET transport in Zagreb

Check whether you qualify for a free ZET card in one of the common groups, prepare the appropriate application and find out when to contact the City of Zagreb and when to contact ZET.

Cost

Travel is free only after entitlement is approved; according to ZET's notice, a new physical card for pupils and students costs EUR 3.98, while creating a virtual card in MojZET is free

Usual time

After the City Office processes the application; ZET does not publish a single deadline for all groups

Responsible institution

Grad Zagreb / ZET

How to apply

This procedure has one application method.

In person through the City of Zagreb or ZET

The place of submission depends on the group through which you claim entitlement.

Required documents

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In person through the City of Zagreb or ZET

Application or form for the group through which you claim entitlement
Identity card of the applicant or the person for whom the application is submitted
Existing ZET travel card, if you have one
One photograph and a ZET card application, if you are obtaining a physical card for the first time
Proof of special status, such as regular school attendance or disability, where requested by the City of Zagreb

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Steps

In person through the City of Zagreb or ZET

1
Determine the group through which you claim entitlement
The entitlement is not the same for everyone. The City of Zagreb expressly lists people under 18 with Zagreb residence, regular secondary-school students over 18 studying in Zagreb, and certain unemployed people with disabilities. For other groups, check the official City social-care rights list.
2
Download and complete the appropriate form
A person under 18 submits the City Office form, signed by a parent or legal guardian, at a ZET sales point. A regular secondary-school student over 18 and a person with a disability submit an application to the City Office according to instructions for their group.
Download official form (PDF)Opens in a new tab.
3
Submit the application to the competent body
For pupils under 18, submit the form at a ZET sales point. For regular secondary-school students over 18, the City of Zagreb states submission by email or at district-office registries; for people with disabilities, submit to the City Office following its published instructions.
4
Wait for the City of Zagreb's decision
The City determines eligible users from the application and required evidence, then sends ZET a list of approved users. Incomplete applications may remain unresolved.
5
Collect or activate the ZET card or coupon
After approval, ZET issues a card or loads a free coupon onto an existing card. If you have neither a physical nor virtual card, follow ZET's card-creation instructions; some groups can also collect a coupon in the MojZET app.

Prices and deadlines

Procedure	Price	Deadline
Procedure cost The final amount depends on the applicable tariff and circumstances of the individual application.	Travel is free only after entitlement is approved; according to ZET's notice, a new physical card for pupils and students costs EUR 3.98, while creating a virtual card in MojZET is free	After the City Office processes the application; ZET does not publish a single deadline for all groups

Procedure

Price

Deadline

Procedure cost

The final amount depends on the applicable tariff and circumstances of the individual application.

Travel is free only after entitlement is approved; according to ZET's notice, a new physical card for pupils and students costs EUR 3.98, while creating a virtual card in MojZET is free

After the City Office processes the application; ZET does not publish a single deadline for all groups

Important notes

Free transport is not a universal right for all pupils, students or people with disabilities; conditions, residence and proof of status depend on the group.
The entitlement applies to regular tram and bus routes within the administrative area of the City of Zagreb, with a valid ZET card or coupon.
The City of Zagreb determines entitlement and ZET then issues or loads the card; visiting only a ZET sales point is not enough for every group.

Common mistakes

Assuming every student has a right to free transport.
Going to ZET without a form or before the City of Zagreb has approved entitlement for groups that submit applications to the City.
Forgetting that a new physical card requires a photograph and a separate ZET application.
Travelling without a valid card or activated coupon after entitlement is approved.

Institutions

City of Zagreb and Zagreb Electric TramCompetent bodies for the procedure “Free ZET transport in Zagreb”.

Official sources

Information was editorially reviewed on 25/10/2026. Before applying, check the latest information on official websites.

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